Refunds/Returns & Exchanges

Refund Policy

Returns & Exchanges

Our policy lasts 7 days from delivery. If 7 days from delivery has elapsed, unfortunately we cannot offer you a refund or an exchange. To be eligible for a return or an exchange, your item must be unused, unopened and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Additional non-returnable items:

  • Hair Styling Products
  • Mannequins

To process your return, we require your Order number.

There are certain situations where only partial refunds are granted (if applicable)

  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 7 days after delivery.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item, We will notify you of the approval or rejection of your refund.

If you are approved, then you refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of 7-10 business days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received you refund yet, please contact us at info@enamslocs.com

Exchanges (if applicable)

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from you refund.

Depending on where you live, the time it may take for your returned products to reach you may vary.

When you are shipping an item back to Enam’s Locs, always use a traceable shipping service or purchase shipping insurance. We don’t guarantee that we will receive your returned item, and we are not responsible for lost or damaged packages.