FAQs

Yes, we only use 100% afro kinky human hair.

  • USA Customers: If you choose our Free Shipping option, your order arrives with no additional import costs—what you see at checkout is all you pay. Customers who select Expedited Courier Service (DHL Express) are responsible for any import duties or taxes that may apply.

  • International Customers: All orders outside the U.S. are shipped with DHL Express. International buyers are responsible for paying any customs duties, import taxes, or fees required by their country.

The number of locs needed is determined by the size of your head, thickness of your hair, and the size of the locs you chose to purchase . Your loctican will help you determine how many will be appropriate.

Our locs come in bundles of 10, 20, 100 and 150.

Yes! All our locks are made from 100% human hair which can be colored to achieve your desired shade.

Be careful not to over bleach since that may weaken the locs just as they would with your naturally grown locs.

All of our dreadlock extensions are hand made.

All orders require a period of 1-2 weeks for preparation.

After locs are completed, your order will be shipped, and tracking details will be emailed to you.

Free Standard Shipping (USA only): Orders are shipped via USPS with a typical delivery window of 8–10 business days. Your package is delivered directly to your doorstep with no additional costs.

Express Shipping (DHL Express): Faster delivery is available for the United States, Europe, and other regions, with transit times of 3–5 business days. Please note that import duties or taxes may apply depending on your country.

USA Customers: Free Shipping orders are processed through USPS. Please note that USPS tracking numbers only become active once the package has been received and scanned into their system. Customers who choose Expedited Courier Service (DHL Express) will receive an active tracking number immediately upon shipment.

International Customers: All international orders are shipped exclusively with DHL Express, and tracking is available immediately from the moment your package leaves our facility.

We accept custom and personalized orders. However, such orders can not be returned because they are custom made for you.

If you already have locs, please get in touch so we can make locs to the size of your already existing locs alternatively you can send us pictures of your Loc inspiration for us to make the locs to your desire.

We recommend you install using the crochet method, crochet needles are available for purchase on the site.

For U.S. orders with Free Shipping, delivery usually takes 8–10 business days after shipment. DHL Express orders (both U.S. and international) are typically faster, though exact delivery times may vary depending on your location and local customs clearance.

Yes! All orders come with tracking. For Free Shipping orders (sent via USPS), tracking numbers become active only after USPS receives the package and updates their system. For orders shipped with DHL Express, tracking is active immediately and can be followed in real time from the moment your order leaves our facility.

We do our best to ensure prompt delivery, but sometimes customs checks or courier-related issues may cause delays. These are outside of our control, and Enam’s Locs cannot be held responsible for such unforeseen circumstances.